Terms and Conditions oragmatic – Platform Usage Guide

Welcome to oragmatic, an online casino platform offering a wide range of entertainment games including slots, Live Casino, and Sports Betting. These Terms and Conditions ("Terms") govern the relationship between oragmatic ("we", "the company") and you as a registered user ("member", "player").

By accessing the Oragmatic website, downloading the mobile app, or registering an account, you automatically agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please cease using our platform immediately.

These terms are to be read together with Privacy Policy and Responsible Gaming Policy which also forms part of the agreement between you and Oragmatic.

To register and use Oragmatic services, you must meet all of the following eligibility requirements at all times:

• At least 18 years or the legal age of majority in your jurisdiction, whichever is higher
• Having full legal capacity to enter into binding agreements
• Not a resident or citizen of any jurisdiction that prohibits online gambling activities
• Have never been banned or blocked from any online gambling platform previously due to fraudulent activity
• Registering under your own name and acting on your own behalf — not as an agent or proxy for any other party

Oragmatic reserves the right to conduct age and identity verification at any time. Accounts found to be held by individuals who do not meet these eligibility requirements will be closed immediately and all associated balances will be forfeited.

Each player is fully responsible for their own account. This includes:

• Keeping your password and login credentials confidential — oragmatic will never ask for your password through any channel
• Ensuring all personal information provided is accurate, current, and complete
• Notify oragmatic immediately if you suspect your account has been compromised or accessed without authorization
• Do not share your account, login credentials, or allow any other party to access your account
• Responsible for all activity occurring within your account, whether carried out by you or any other party

Oragmatic enforces a policy of one account per player strictly. If our system detects multiple account ownership by a single player, all associated accounts will be suspended and balances frozen pending investigation.

Oragmatic supports a variety of recognized payment methods for deposits and withdrawals. All financial transactions are subject to the following terms:

Deposit:

• The minimum deposit amount is RM30 for most payment methods
• Deposits are processed instantly or within 15 minutes depending on the chosen method
• Players are responsible for ensuring that the payment information provided is accurate — oragmatic is not liable for failed transactions resulting from incorrect information
• Deposited funds must be used for gaming purposes only

Withdrawal:

• The minimum withdrawal is RM50 for most methods
• All withdrawal requests are processed within 24 business hours, with most completed within 2–4 hours
• The first withdrawal from a new account requires full identity verification before it can be approved
• Oragmatic reserves the right to request additional supporting documents for withdrawals exceeding certain limits
• Withdrawals may only be processed to the same payment method used for the deposit — to prevent money laundering

Oragmatic offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to the following general terms unless otherwise stated in the specific promotion terms:

• Bonuses may only be claimed by players who meet the specified eligibility requirements
• Each promotion has its own terms rollover (multiple wagering) that must be met before any withdrawal can be processed
• Rollover is typically set between 15x to 30x the bonus amount — please refer to each promotion's terms for specific requirements
• Bonuses may not be transferred between accounts or used on games ineligible under a specific promotion
• Oragmatic reserves the right to cancel bonuses if there is evidence of abuse, fraud, or a breach of the Terms
• Each player is eligible to claim each bonus once only unless otherwise stated

All games on the oragmatic platform use a Random Number Generator (RNG) system that has been independently verified and audited. This ensures that every game outcome is completely random and cannot be manipulated by any party.

• Players are responsible for ensuring they understand the rules of each game before placing bets
• Any confirmed bet is final and cannot be cancelled
• In the event of a technical disruption during a game, oragmatic will use server records to determine a fair outcome
• Oragmatic reserves the right to cancel games or bets if there is evidence of software malfunction or system manipulation
• Wins obtained through exploitation of bugs or system vulnerabilities will not be paid out and will be forfeited
• Betting limits per game are as displayed within the game interface

Oragmatic enforces a zero-tolerance policy against all forms of fraud, money laundering, or activities that undermine the integrity of the platform. Strictly prohibited activities include:

• Opening multiple accounts or using another person's identity
• Using automated software, bots, or any third-party tools to exploit games
• Systematically engaging in bonus arbitrage to generate risk-free profit
• Colluding with other players to manipulate outcomes in poker or head-to-head games
• Uploading false or altered identity documents
• Money laundering — all suspicious transactions are reported to the relevant authorities

Violation of any of the above prohibitions may result in permanent account closure, forfeiture of all balances including winnings, and potential legal action.

An account may be closed or suspended under the following circumstances:

• At the player's request — players may request account closure at any time through customer support
• Terms Violation — any breach of these Terms may result in immediate account closure without prior notice
• Suspicious activity — accounts will be suspended during investigation if suspicious activity is detected
• Law enforcement requests — Oragmatic will comply with any lawful directive from the relevant authorities
• Inactivity — accounts inactive for 12 consecutive months are subject to a monthly management fee

If an account is closed at the player's own request with no breach of terms, the remaining balance (after deducting any bonus funds that have not met the rollover requirement) will be returned via the original payment method within 10 business days.

Oragmatic is committed to healthy and responsible gaming. We provide a range of tools to help players maintain control over their gaming habits:

• Daily, weekly, and monthly deposit limits configurable through account settings
• Player-configurable loss limits
• Self-exclusion options ranging from 24 hours to 12 months
• Automatic session time reminders
• Access to professional support resources for problem gambling issues

If you feel that gaming is beginning to affect your life or the lives of those close to you, we encourage you to use these features or contact the oragmatic support team for assistance. Please visit the Responsible Gaming for more information.

Oragmatic services are provided "as is". To the extent permitted by applicable law, oragmatic is not liable for:

• Losses arising from service interruptions, technical disruptions, or third-party network failures
• Indirect, consequential, or punitive losses incurred by the player
• Disputed game results where server records confirm the game was completed correctly
• Damages arising from unauthorized access to your account due to negligence in safeguarding your login credentials

Oragmatic's total liability to any player under any circumstances shall not exceed the amount deposited by that player in the 30 days preceding the claim.

Oragmatic reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. However, we are committed to:

• Providing at least 7 days before major changes take effect, via email or in-platform notification
• Clearly indicating which sections have been changed in the new version
• Maintaining an archive of previous versions of the Terms for reference for at least 12 months

Your continued use of the oragmatic platform after changes take effect constitutes your acceptance of the updated Terms. If you do not agree with the changes, you have the right to close your account before the effective date.

If you have any inquiries, complaints, or need clarification on these Terms and Conditions, please contact the oragmatic support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Target response time: Under 24 hours for email; under 5 minutes for live chat

All complaints will be handled professionally and impartially. If you are not satisfied with the support team's decision, you may request that your complaint be escalated to oragmatic's senior management for further review. We are committed to resolving all complaints within 14 business days.